If you are not comfortable ordering online, simply phone or email us to discuss alternative options.
Your Contact Details
BARGAIN BOX BATEMANS BAY uses your postal and e-mail address to dispatch goods, send verification of your order and communicate any additional order information with you. We do not share address or other contact information. See our Privacy Notice for details.
Delivery
We aim to process most orders on the same or next business day. Delivery times will vary with destination, delivery method and are always subject to availability. If we are experiencing or anticipate delays, we shall attempt to contact you and keep you informed. We would expect most normal deliveries to arrive within 7-12 days of your order.
Please Note: although we attempt to hold sufficient stock levels to fulfil the needs of all our customers, there may be occasions where supply issues are beyond our control. In this event, we may at our discretion, substitute a similar item and/or contact you to outline the situation, expected delivery time and to discuss available options where appropriate.
Changing or Cancelling Orders
To notify us of a change, you may either email or call us:
Phone us: 02 4472 5984
Email us: using the Contact Us link above
If you cancel an online order before we have shipped your items to you, we will issue a refund after deducting online payment processing charges and any reasonable costs of packaging when the order has already been made up ready for dispatch.
If you cancel an online order after we have shipped your items to you, the cancellation will be valid provided you send back to us the ordered items and we receive the items in their original undamaged condition. We will issue a refund after deducting online payment processing charges and shipping costs for having shipped the items to you.
We may also charge a re-stocking fee not exceeding 20% of the value of the order.
Defective Items or Damaged Goods
Please contact us using the Contact Us form on the website, or by calling (02) 4472 5984 during Business Hours, stating when the delivery arrived and quoting all relevant document numbers. We will then be able to help you resolve the problem, provide you with any warranty information or assist with the replacement or refund of your product. It may also be useful for you to provide us with digital images of any damage, including damage to packaging.
Do Not Return Products Without First Contacting Us
No Packages Will Be Accepted If You Do Not Contact Us
IMPORTANT: If you receive goods damaged during transit, it is essential that you keep all damaged packaging for inspection and contact us immediately.
Insurance may only be valid if all the packaging is kept for inspection. Without this evidence, there can be no proof that your parcel was damaged in transit.
Please inspect your package as soon as you receive it.
If you notice any damage, Contact Us to report the damage.
DO NOT use the goods.
If your goods arrived damaged, Contact Us immediately. In this case, keep all packaging (boxes, shipping labels, packing material, etc.), as the shipper may need to inspect the package. We must receive notification of your concerns within 3 days of you receiving your order.
DO NOT just return the merchandise without first contacting us, as we will not be able to accept the return.
Items must be repacked in original packaging with any and all accessories and your original invoice/return form. We would advise you to make and keep a copy of all documents for your own records.
All returned merchandise must be in original condition, with all original packaging and must include the original documentation.
Please ensure that you re-pack the returning goods securely; we are not able to offer refunds for goods that are damaged in return transit.
Returns sent without original documentation will not be accepted.
Merchandise that shows signs of use, wear, alteration, laundering or contamination by smoke or animals, will not be accepted.
When your return is received, in original condition and with all original packaging, we will issue a replacement, offer a store credit for future purchases, or you may prefer a refund of your original purchase price by the same method that your payment was made.
If the return is a result of an error on our part, you will also be refunded return shipping costs.
NOTE: The item/s returned must be in original condition (as described above) for us to accept and process your return.
We will not be held liable for return merchandise that does not reach our return department.
Upon receipt of your return, it may take 10-15 business days for Bank and Payment Gateway providers to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.
Please package your return properly.
Send the package securely wrapped to:
BARGAIN BOX BATEMANS BAY – Returns
43 Orient St
Batemans Bay
NSW 2536
NOTE: BARGAIN BOX BATEMANS BAY cannot be held responsible for missing goods if an incorrect delivery address was given at the time of your order.
To ensure that your parcel is delivered safely, please check your postal address details carefully before you confirm your order.
Rights and Obligations
BARGAIN BOX BATEMANS BAY will endeavour to operate in compliance with guidelines laid down by the Australian Competition and Consumer Commission (ACCC). If you would like any further information about your consumer rights, please visit the ACCC website (accc.gov.au)
In summary, when we sell goods we must make certain that they fulfil certain conditions and warranties which are implied under the Trade Practices Act. We must be sure those goods:
• are of merchantable quality—that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
• are fit for the purpose or job that the consumer made known to us or that are self-evident
• match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging
• are free from defects and faults, unless the consumer had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty
• are clear of finance or encumbrances not disclosed to the consumer so that the consumer can have free title to the goods
If the goods sold do not fulfil any of these conditions then the consumer may be entitled to a refund on return of the goods. If the goods have been partially consumed the consumer may be entitled to a refund depending on the circumstances and the extent to which the goods have been consumed.
Consumers can choose an alternative remedy to a refund. In these circumstances we may want to offer an exchange, a credit note or to repair the goods.
If the goods being returned have had a fair amount of use then we may provide a partial refund only or repair the product instead. This will depend on the circumstances of the sale and return and if the use of the goods has affected the fault.
We have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.
We are not obliged to provide a refund, credit or exchange if a consumer has:
• changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour
• found they can buy the same or similar goods elsewhere for a cheaper price
• examined goods before buying them and should have seen any fault at that time
• had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty
By using our Site, you agree to our policies. We may change our policies by posting a newer version on our Site. If you have any questions, about the practices of this Site, or your dealings with this Web site, please contact us. |
